+353 (0)91 562905 | 4 Forster Street, Galway City, Ireland

Terms and Conditions

Upon the purchase of a tour ticket you are agreeing to the Lally Coach Hire Ltd. (trading as Lally Tours) terms and conditions of sale, which are outlined below.

If, at any point, you are unsure or have any questions please contact us on info@lallytours.com and we are happy to assist you.

1. Booking and Shipment/Distribution of Tickets

1.1 Online

1.1.1 Your purchase will be confirmed upon receipt of a confirmation number following the booking process, additionally by a confirmation email to the address provided.

1.2 In Person

1.2.1 Your purchase will be confirmed with a physical ticket that will be provided at our ticket offices, our drivers, our mobile ticket offices, or through 3rd party agents.

1.3 Phone Bookings

1.3.1 Your purchase will be confirmed with a confirmation number that will be given to you verbally, additionally via a confirmation email where possible.

2. Insurance

2.1 Lally Tours has sufficient third party liability insurance to all passengers and tour participants.

2.2 Lally Tours does not include travel insurance in any of the listed services or tours.

3. Property and Luggage

3.1 You are permitted to bring two pieces of luggage on the tours. The driver reserves the right to require larger pieces of luggage to remain in the under-coach lockers. Additional pieces of luggage can usually be facilitated when requested in advance of the tour.

3.2 A limited number of bicycles may be permitted as luggage on the coach with advance notice.

3.3 Lally Tours does not accept responsibility for luggage or property lost, damaged or stolen while traveling with us or stored on our vehicles or property.

4. Cancellations

4.1 Cancellations can be made by contacting Lally Tours via email, phone or in person.

5. Refunds

5.1 Application

5.1.1 The refund information given below is applicable to standard and regular tours and trips offered by Lally Tours.

5.1.2 Custom or special tours and trips may be subject to additional terms and conditions.

5.2 Method of Payment

5.2.1 Refunds shall only be made via the same method of payment that the original purchase was made.

5.3 Single Day Tours and Tour Packages

5.3.1 With 48 hours notice or more a full refund will be honored or, alternatively, clients may change the date of the trip at no additional costs.

5.3.2 With more than 24 hours notice or more a 50% refund will be honored or, alternatively, clients may change the date of the trip at no additional cost.

5.3.3 With less than 24 hours notice, unfortunately, we cannot offer a refund. However, we will change the dates of the trip at a small cost.

5.4 Multi-Day/Overnight Trips

5.4.1 With 72 hours notice or more a full refund will be honored or, alternatively, clients may change the date of the trip at no additional costs.

5.4.2 With more than 48 hours notice or more a 50% refund will be honored or, alternatively, clients may change the date of the trip at no additional cost.

5.4.3 With less than 48 hours notice, unfortunately, we cannot offer a refund. However, we will change the dates of the trip at a small cost.

6. Itinerary and Frequency

6.1 Lally Tours reserves the right to alter routes, itineraries and stops without notice. This will only be done when absolutely necessary and within the interest of our passengers and customers.

6.2 All tours require a minimum number of passengers. In the unlikely event of this occurring, customers will be given the options to receive a full refund, or to take an alternative tour.

7. Privacy Policy

7.1 A full privacy policy is available on LallyTours.com

8. Feedback and Complaints

8.1 Sincere appreciation and careful consideration will be given to all feedback provided to us at Lally Tours. Please email feedback@lallytours.com with all feedback or complaints.

Golden Ticket

Tours must be booked at least 1 day in advance in the ticket office.

20% off any additional tours purchased applies only to Golden Ticket Holder.

All Golden Tickets are dated and expire 6 months from the date of issue.

Golden Tickets cannot be exchanged for cash.

Golden Tickets may only be redeemed for 1 of each tour: 1 x Cliffs of Moher, 1 x Connemara, 1 x Aran Islands.

Lally Tours are not responsible if a Golden Ticket is lost, stolen or used without permission.

All our usual terms and conditions and policies apply to the Golden Ticket.

Please consume alcohol responsibly. drinkaware.ie

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