+353 (0)91 562905 | 4 Forster Street, Galway City, Ireland

Frequently Asked Questions

Here is a short list of our most Frequently Asked Questions. For more information or support, please send us an email or call.

Q: Where do I catch the bus?

A: Day Tours (Connemara and the Burren) leave from the Galway Coach Station (at the corner of Forster Street and Fairgreen Road). A pick-up service is also available from most accommodation around Galway City. Please contact us to reserve your spot. Aran Islands Shuttle Service leaves from in front of the the Victoria Hotel on Queen Street.

Q: Can I see the Cliffs of Moher and go to Connemara in the same day?

A: Our day tours depart at 10am and return approximately 5:30pm. We make sure to spend plenty of time at each stop to make sure you have the best experience. The Cliffs of Moher and Connemara each deserve ample time to really enjoy their unique beauty, therefore not allowing to see both in the same day. Have you checked out our 2-day tour special?

Q: Can I display my ticket on my mobile phone?

A: If you have purchased tickets online for the Connemara or Burren Day Tour, you may show your confirmation to the driver - head straight to the coach station. If you have purchased online for the Aran Islands Shuttle Service, visit the Lally Tours Ticket Office at 4 Forster Street to pick up your paper vouchers.

Q: What should I bring with me?

A: A camera - You'll see many beautiful landscapes and iconic Irish sights, so many guests bring their own camera. Comfortable Shoes - On each of our tours, we make stops that can require lengthy walks. Make sure you wear comfortable shoes so you don't miss out on Ireland's hidden gems! Weatherproofing - If the forecast is showing anything other than 100% sunshine, you should probably bring a rain jacket. All of our coaches have air-conditioning, but in the winter months it is advised to bring a scarf and/or gloves to keep you warm and snug when you're outside in the elements.

Q: Is there a stop for lunch?

A: Yes, there are plenty of stops for lunch and refreshment options. Lunch is not included in ticket price.

Q: What if I miss the bus?

A: We will do what we can to arrange alternative transport for you, but sometimes that is not possible. Please set that alarm and make sure your phone is charged!

Q: Should I tip?

A: Gratuities are not required. However we think our drivers and guides have a tough job to do, so if you enjoyed your trip, feel free to tip your driver appropriately - it is truly appreciated.

Q: I'm a student outside of Ireland, do I qualify for the Student Discount?

A: Yes. You will need to verify enrollment in your home university. Please bring your valid Student I.D.

Q: How does the city tour work?

A: Our hop-on hop-off city tour departs from the top of Eyre Square (just beneath the flags of the 14 tribes) and runs through Galway. Ask your driver or guide how often the bus returns, so you know when to be picked up. Your ticket is valid for 24 hours, so make sure you hop-off wherever strikes your interest!

Q: What if I can't print my ticket?

A: If you're going on a Day Tour (Cliffs of Moher, Connemara, or Cliffs of Moher Express), just show up to the coach station with your reservation name or e-tickets on your mobile phone. If you're heading into the Aran Islands, call into our office (4 Forster Street) with your reservation name, we'll take care of the rest.

Q: What happens if I miss my connection?

A: We will do our best to arrive to Galway at the proposed time. However, due to circumstances out of our control (ie: traffic or roadwork delays) we cannot guarantee the arrival time. Please notify your driver if you have a bus/train connection that may be of concern.

Q: Are there toilets on the bus?

A: Our coaches do not have a restroom on board. However, we make plenty of rest and toilet breaks.

Q: Can I bring my luggage on the bus with me?

A: Cliffs of Moher or Connemara Day Tour Yes, you can bring carry on bags with you, and we have plenty of storage under the coaches where we can store larger pieces of luggage for the day. Aran Islands It is only suitable to bring smaller carry-on luggage and overnight bags.

Q: Can I purchase my tickets from the driver?

A: Tours beginning in Galway: Yes, tour tickets may be purchased from the driver on the day of the tour. However, be sure to arrive early, as tours regularly sell out. Tours beginning in Dublin: Tickets must be purchased online, in advance.

Q: Do you offer discounts for groups?

A: Yes! Groups of 5-9 guests receive 5% off (using code: GRP5), 10-14 guests receive 10% off (using code: GRP10), 15-19 guests receive 15% off (using code: GRP15), and 20+ guests receive 20% off (using code: GRP20) on tours from Galway to Cliffs of Moher, Connemara, and Cliffs of Moher Express.

Map to Departure Points

Group Discount Codes

Discounts codes are valid for tours from Galway to Cliffs of Moher, Connemara, and Cliffs of Moher Express

Groups 5-9 passengers

GRP5

Groups 10-14 passengers

GRP10

Groups 15-19 passengers

GRP15

Groups 20+ passengers

GRP20

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